DONNOKDONNOK SUPPORT
Purchases, restoration & refunds
Help with ad removal and store payment issues.
Purchasing ad removal
Ad removal is a one-time purchase. Check available products and actual prices in the app and store. Availability may depend on platform and release version.
Restore purchased features
Sign in to the App Store or Google Play account used for the purchase, then select Restore Purchases on the app’s ad-removal screen. iOS and Android purchases are separate. Restoring purchases does not recover locally stored funds.
Ads still appear after purchase
Confirm that payment completed and you are using the right store account, then restore purchases. If the issue continues, contact support with your device, app version and details. Do not send card numbers or account passwords.
Request a refund
Use the refund process of the store where you purchased. Eligibility depends on the purchase circumstances and store policies; this page does not guarantee refunds. See the official guides below for application steps.