DONNOK SUPPORT

Delete your data

How to delete funds and settings stored on your device.

There is no account to close

DONNOK requires no sign-up. There is no operator-managed user account or personal fund data on a server, so you do not need to request account closure.

Delete one fund

Select the fund in the app’s fund list, choose Delete and confirm. Other funds’ registration dates and records remain unchanged.

Delete all funds and settings

In app settings, choose the option to delete all fund information, read the confirmation screen and confirm deletion. Registered funds, investments and settings return to their initial state and cannot be restored in the app. Sample funds may appear afterward.

Before uninstalling the app

iOS Keychain data may remain after uninstalling, so first delete all fund information inside the app. Remove Home Screen and Lock Screen widgets to hide the information they displayed.

What is not deleted

Store purchase records and ad-removal entitlement are separate from fund deletion. Use Apple’s and Google’s privacy procedures for purchase and advertising information they process.

Delete support email information

To request deletion of support emails, write to gatepopkorea@gmail.com from the address used for your inquiry. The operator cannot remotely delete or recover funds on your device. Do not send passwords or fund amounts.